Terms of Service

Last updated: October 2025

Waunder operates an AI-powered travel platform that enables users to book flights, accommodations and experiences, using multiple payment methods. By accessing or using our platform at waunder.com, you agree to these Terms of Service.

1About Waunder

Waunder ("we," "us," or "our") operates an AI-powered travel platform that enables users to book flights, accommodations and experiences, using multiple payment methods. By accessing or using our platform at waunder.com (the "Platform"), you agree to these Terms of Service ("Terms").

2Acceptance of Terms

By creating an account, making a booking, or using any part of our Platform, you confirm that:

2.1 User Requirements

  • You are at least 18 years old or have parental consent
  • You have the legal capacity to enter into binding agreements
  • You will comply with all applicable laws and regulations
  • You accept these Terms and our Privacy Policy

3Platform Services

3.1 Travel Booking Services

  • Flight reservations through airline partners and global distribution systems
  • Hotel and accommodation bookings through verified providers
  • Experience and activity reservations through local partners
  • Travel-related services and add-ons

3.2 WaunderAI Planning

Our AI assistant provides personalized travel recommendations and automated itinerary planning based on your preferences and requirements.

4Account Registration and Security

4.1 Account Creation

You must provide accurate, current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Verification Requirements

  • Basic Services: Email verification
  • Cryptocurrency Payments: Progressive KYC based on transaction volume
  • International Travel: Enhanced verification for compliance

4.3 Account Suspension

We reserve the right to suspend accounts for violations of these Terms, suspected fraud, or legal compliance requirements.

5Booking Terms and Policies

5.1 Reservation Process

All bookings are subject to availability and supplier confirmation. Booking confirmation does not guarantee service delivery, which remains subject to third-party provider terms.

5.2 Pricing and Fees

  • Displayed prices include our service fees unless otherwise stated
  • Prices are subject to change until payment is completed
  • Additional fees may apply for changes, cancellations, or special services
  • Cryptocurrency payments may include network transaction fees

5.3 Travel Documentation

You are responsible for obtaining valid travel documents, visas, and meeting health requirements. We provide information for convenience but cannot guarantee accuracy.

6Payment Terms

6.1 Accepted Payment Methods

  • Major credit and debit cards
  • Cryptocurrency payments through integrated processors
  • Digital wallets and alternative payment methods
  • Waunder Travel Credits

6.2 Cryptocurrency Payments

  • Supported cryptocurrencies are listed on our payment page
  • Exchange rates are determined at time of payment confirmation
  • Cryptocurrency payments are processed through licensed third-party providers
  • Network transaction fees are separate from our service fees

6.3 Payment Security

All payments are processed through PCI DSS compliant systems. We do not store payment credentials on our servers.

7Cancellation and Refunds

7.1 Travel Bookings

  • Flights: Subject to airline policies and applicable fees
  • Hotels: Subject to property cancellation policies
  • Experiences: Subject to provider terms and local regulations

7.2 Cryptocurrency Refund Policy

  • Original cryptocurrency (subject to exchange rate changes)
  • Waunder Travel Credits (at original fiat value)
  • Traditional payment method (where technically feasible)

8WaunderAI and Recommendations

8.1 AI-Generated Content

Our AI provides recommendations based on available data and algorithms. These are suggestions only and not guarantees of suitability or availability.

8.2 Accuracy Disclaimer

While we strive for accuracy, AI recommendations may contain errors. Users should verify all details before making bookings.

8.3 Learning and Improvement

Our AI learns from user interactions to improve recommendations. You can control data usage through your privacy settings.

9Third-Party Services

9.1 Supplier Relationship

We act as an intermediary between users and service providers. We are not responsible for the quality, availability, or delivery of third-party services.

9.2 Supplier Terms

Each booking is subject to the specific terms and conditions of the relevant supplier, which may include additional restrictions or requirements.

9.3 Disputes with Suppliers

Primary responsibility for service delivery lies with suppliers. We will assist with dispute resolution but cannot guarantee outcomes.

10Prohibited Activities

  • Use the Platform for illegal activities or money laundering
  • Attempt to circumvent security measures or payment systems
  • Resell services for commercial purposes without authorization
  • Provide false information or impersonate others
  • Interfere with Platform operations or other users' access

11Intellectual Property

11.1 Platform Content

All content, software, and materials on the Platform are owned by Waunder or licensed to us. You may not copy, modify, or distribute our content without permission.

11.2 User Content

You retain ownership of content you submit but grant us a license to use it for Platform operations and improvements.

12Limitation of Liability

12.1 Service Availability

We do not guarantee uninterrupted Platform availability and are not liable for temporary outages or technical issues.

12.2 Third-Party Services

Our liability for third-party service issues is limited to our service fees. We are not responsible for supplier failures, cancellations, or service quality.

12.3 Cryptocurrency Risks

You acknowledge and accept the risks associated with cryptocurrency transactions, including volatility and irreversibility.

12.4 Maximum Liability

Our total liability to you is limited to the amount you paid for services in the 12 months preceding the claim.

13Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, pandemics, or technical failures.

14Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

15Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

15.2 Dispute Process

Before initiating formal proceedings, we encourage users to contact our support team to resolve issues directly.

15.3 Arbitration

For disputes that cannot be resolved directly, binding arbitration may be required as specified in your jurisdiction.

16Changes to Terms

We may update these Terms periodically. Material changes will be communicated through email or Platform notifications. Continued use after changes constitutes acceptance.

17Termination

17.1 User Termination

You may close your account at any time. Outstanding bookings remain subject to applicable terms.

17.2 Platform Termination

We may terminate accounts for Terms violations, legal requirements, or Platform discontinuation with appropriate notice.

18Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

19Entire Agreement

These Terms, together with our Privacy Policy and service-specific terms, constitute the complete agreement between you and Waunder regarding Platform use.

Contact Information

For questions about these terms or our services:

By using Waunder, you acknowledge that you have read, understood, and agree to be bound by these terms.