Travel Booking Terms and Conditions

Last updated: October 2025

These Travel Booking Terms supplement our main Terms of Service and apply specifically to flight, hotel, accommodation, and experience bookings made through the Waunder platform. By making any travel booking, you agree to these additional terms.

1. Travel Booking Overview 2. Booking Process and Confirmation 3. Flight Booking Terms 4. Hotel and Accommodation Terms 5. Experience and Activity Terms 6. Pricing and Payment Terms 7. Cancellation and Refund Policies 8. Travel Documentation and Requirements 9. Travel Insurance and Protection 10. Force Majeure and Extraordinary Circumstances 11. Customer Service and Support 12. Liability and Limitations 13. Dispute Resolution 14. Special Booking Categories 15. Updates and Modifications

1Travel Booking Overview

2Booking Process and Confirmation

2.1 Booking Procedure

All bookings are subject to availability and supplier confirmation
Prices and availability may change during the booking process
Booking is complete only upon payment confirmation and supplier acceptance
Confirmation emails contain official booking references and details

2.2 Booking Confirmation Timeline

Instant Confirmation: Available for select partners with real-time inventory
Standard Confirmation: Within 24 hours for most bookings
Complex Bookings: Up to 48 hours for group bookings or special requests
Failure to Confirm: Full refund if booking cannot be confirmed

2.3 Booking Modifications

Changes subject to supplier policies and availability
Modification fees may apply (typically $25-75 per change)
Price differences for changes are additional to modification fees
Some bookings may be non-modifiable after confirmation

3Flight Booking Terms

3.1 Flight Reservations

Flight bookings are made through airline partners and Global Distribution Systems
All flights are subject to airline terms and conditions
Seat assignments, meal preferences, and special services are subject to airline policies
Fare rules determine refundability, changes, and restrictions

3.2 Flight-Specific Fees

Booking Fee: Included in displayed price
Voiding Fee: $15 for cancellations within 24 hours (where applicable)
Refund Processing Fee: $25 for processing eligible refunds
Change Fee: $50 plus airline change fees and fare differences

3.3 Flight Disruptions

Airlines are responsible for flight delays, cancellations, and rebooking
We provide assistance with rebooking but cannot guarantee alternatives
EU261 and similar passenger rights apply where relevant
Travel insurance is recommended for protection against disruptions

3.4 Special Circumstances

Group Bookings: 10+ passengers require special handling and may have different terms
Corporate Travel: Business accounts may have negotiated rates and terms
Unaccompanied Minors: Subject to airline policies and additional fees
Pet Travel: Must be arranged separately with airlines

4Hotel and Accommodation Terms

4.1 Hotel Reservations

Hotel bookings are made through verified accommodation providers
All stays are subject to property terms and local regulations
Check-in and check-out times are determined by individual properties
Age restrictions and occupancy limits apply as per property policies

4.2 Hotel-Specific Policies

Cancellation Periods: Vary by property (typically 24-72 hours before arrival)
No-Show Policy: Full charge for failure to arrive without cancellation
Early Departure: May result in charges for unused nights
Late Check-in: Must be arranged with property if arriving after normal hours

4.3 Room Types and Amenities

Room assignments are subject to availability at check-in
Specific room requests are not guaranteed
Property amenities may be seasonal or subject to maintenance closures
Wi-Fi, parking, and resort fees may be additional charges paid directly to hotel

4.4 Special Requests

Accessibility accommodations must be verified with property
Connecting rooms, high floors, and specific views are requests only
Cribs, extra beds, and rollaway beds may incur additional charges
Pet-friendly accommodations require advance arrangements

5Experience and Activity Terms

5.1 Experience Bookings

Activities are provided by local partners and tour operators
All experiences are subject to provider terms and safety requirements
Weather conditions may affect outdoor activities
Minimum and maximum group sizes may apply

5.2 Age and Health Restrictions

Age limits and physical requirements are specified for each activity
Health conditions must be disclosed where relevant for safety
Pregnancy, heart conditions, and mobility issues may restrict participation
Insurance and liability waivers may be required

5.3 Experience Modifications

Changes subject to provider availability and policies
Rescheduling may be possible with advance notice
Refunds depend on provider terms and cancellation timing
Weather-related cancellations typically allow rescheduling or refunds

5.4 Safety and Liability

Participants must follow all safety instructions and guidelines
Providers maintain insurance for their activities
Users participate at their own risk for activities not covered by provider insurance
Emergency contact information must be provided

6Pricing and Payment Terms

6.1 Price Display

All prices displayed include applicable service fees unless otherwise stated
Taxes, resort fees, and local charges may be additional
Prices are in USD unless otherwise specified
Currency conversion charges may apply for non-USD payments

6.2 Dynamic Pricing

Travel prices change frequently based on availability and demand
Prices are guaranteed only during the booking process
Completed bookings are not subject to price increases
Price matching is not available due to dynamic nature of travel pricing

6.3 Payment Processing

Full payment is required at time of booking for most services
Some hotels may allow payment at property (noted during booking)
Payment methods include cards, cryptocurrency, and Waunder Travel Credits
Failed payments may result in booking cancellation

6.4 Travel Credits

Waunder Travel Credits can be applied to any travel booking
Credits do not expire but may be subject to terms of issue
Credits cannot be transferred between accounts
Partial credit usage is allowed with remaining balance maintained

7Cancellation and Refund Policies

7.1 General Cancellation Rules

Cancellation policies vary by service type and provider
Cancellations must be made through the Waunder platform or customer service
Cancellation timing is based on local time at destination
Weekend and holiday cancellations may have extended processing times

7.2 Flight Cancellations

24-Hour Rule: Free cancellation within 24 hours of booking (US flights)
Non-Refundable Fares: No refund except for airline cancellations
Refundable Fares: Refund minus any applicable fees
Travel Credit Option: Convert non-refundable tickets to airline credits

7.3 Hotel Cancellations

Free Cancellation: Available based on property policy (typically 24-72 hours)
Prepaid Rates: Often non-refundable with lower prices
Flexible Rates: Higher prices but allow free cancellation
Late Cancellation: May result in one night's charge

7.4 Experience Cancellations

Standard Policy: 24-48 hours advance notice for full refund
Weather Cancellations: Full refund or rescheduling option
No-Show Policy: No refund for failure to appear
Group Cancellations: May have different terms based on size

8Travel Documentation and Requirements

8.1 Passport and Visa Requirements

Users are responsible for valid travel documents
Passport validity requirements vary by destination (typically 6 months)
Visa requirements are user's responsibility to research and obtain
We provide general information but cannot guarantee accuracy

8.2 Health and Vaccination Requirements

Health requirements vary by destination and may change frequently
Vaccination certificates may be required for entry
Travel health insurance is recommended
Users should consult healthcare providers for travel health advice

8.3 Entry and Exit Requirements

Some destinations require proof of onward travel
Financial proof of sufficient funds may be required
Travel authorizations (like ESTA) must be obtained in advance
Denied entry is not grounds for travel booking refunds

9Travel Insurance and Protection

9.1 Insurance Recommendations

Travel insurance is strongly recommended for all bookings
Insurance should cover trip cancellation, medical emergencies, and baggage
Pre-existing medical conditions may require specific coverage
Adventure activities may need specialized insurance coverage

9.2 Waunder Travel Protection

Optional travel protection plans may be available
Coverage varies by plan and may include cancellation, delay, and medical benefits
Protection plans must be purchased within specified timeframes
Claims are handled by third-party insurance providers

9.3 Supplier Insurance

Airlines, hotels, and tour operators maintain their own insurance
Coverage varies by provider and may have limitations
Users should understand what protection is included with each booking
Additional coverage may be advisable for high-value trips

10Force Majeure and Extraordinary Circumstances

10.1 Definition of Force Majeure

Natural disasters, severe weather, and climate events
War, terrorism, civil unrest, and political instability
Government restrictions, border closures, and travel bans
Pandemic-related restrictions and health emergencies
Airline, hotel, or supplier bankruptcy or cessation of operations

10.2 Impact on Bookings

Force majeure events may result in cancellations or changes
Refunds depend on supplier policies and circumstances
Alternative arrangements may be offered when possible
Travel insurance may provide additional protection

10.3 Communication and Assistance

We will communicate known disruptions promptly
Customer service will assist with rebooking when possible
Updates will be provided as information becomes available
Users may need to work directly with suppliers for some issues

11Customer Service and Support

11.1 Pre-Trip Support

Booking assistance and modification requests
Travel document and requirement information
Special request coordination with suppliers
Payment and billing questions

11.2 During Travel Support

24/7 emergency assistance for urgent issues
Rebooking assistance for flight disruptions
Hotel and supplier communication support
Emergency contact coordination

11.3 Post-Trip Support

Billing and refund questions
Feedback and complaint resolution
Loyalty program and credit management
Future booking assistance

12Liability and Limitations

12.1 Platform Liability

We act as intermediary between users and travel suppliers
Primary responsibility for service delivery lies with suppliers
Our liability is limited to the service fees paid to us
We are not responsible for supplier failures or service quality issues

12.2 User Responsibilities

Verify all booking details before confirmation
Arrive at airports, hotels, and activities on time
Comply with all supplier terms and local laws
Maintain valid travel documents and required authorizations

12.3 Maximum Liability

Total liability limited to amounts paid for affected services
Consequential and indirect damages are excluded
Some jurisdictions may not allow liability limitations
Travel insurance provides additional protection beyond our liability

13Dispute Resolution

13.1 Internal Resolution Process

Contact customer service with specific concerns
Provide booking references and relevant documentation
Allow reasonable time for investigation and response
Escalation to management team if initial resolution unsuccessful

13.2 Supplier Disputes

Direct disputes with suppliers are user's responsibility
We will assist with communication and coordination
Supplier terms and conditions govern their obligations
We cannot guarantee resolution of supplier disputes

13.3 Legal Proceedings

Disputes are subject to jurisdiction specified in main Terms of Service
Arbitration may be required for certain types of disputes
Class action waivers may apply where legally permissible
Statutory rights are not affected where legally protected

14Special Booking Categories

14.1 Group Travel

Groups of 10+ travelers may have special terms
Group pricing and policies may differ from individual bookings
Deposits may be required with final payment deadlines
Cancellation policies may vary from standard terms

14.2 Corporate Travel

Business accounts may have negotiated rates and terms
Corporate policies may override standard cancellation terms
Expense reporting and billing options may be available
Volume discounts and priority service may apply

14.3 Accessibility Travel

Accessibility requirements must be specified during booking
Availability varies by supplier and may require confirmation
Additional fees may apply for specialized services
Users should verify accessibility features meet their needs

15Updates and Modifications

15.1 Term Updates

Changes in supplier policies and requirements
Regulatory updates affecting travel
Platform improvements and new features
Risk management and operational changes

15.2 Notification

Email notifications to registered users
Platform announcements for material changes
Updated effective dates in the terms

Contact Information

For questions about these terms or our services:

Email:[email protected]

By using Waunder, you acknowledge that you have read, understood, and agree to be bound by these terms.